Returns and Refunds Policy

At Romy Voyage, your satisfaction is our priority. If you are not fully happy with your purchase, we are here to help.

1. Eligibility for Returns

• Products are eligible for return if they are damaged, defective, or incorrect upon delivery.

• Requests for return must be made within 7 days of receiving the product.

• The item must be unused, in its original packaging, and accompanied by proof of purchase.

2. Return Process

• To initiate a return, please contact us with your order details and a description of the issue.

• Once your request is approved, we will provide instructions for returning the product.

3. Refunds

• Refunds are applicable only after the returned item has been inspected and approved.

• If approved, the refund will be processed through the same method you used for payment (Cash on Delivery orders will be refunded in cash or via a mutually agreed method).

• Refunds may take a few business days to complete depending on the process.

4. Exchanges

• If you prefer, eligible returns may be exchanged for the same product or another product of equal value (subject to availability).

5. Non-Returnable Items

Certain items, such as personal-use accessories or items marked as final sale, may not be eligible for return or refund.

6. Policy Updates

We may update this Return & Refund Policy as needed. The latest version will always be available on our website.

If you have any questions or concerns about this Policy, please reach out to us at [email protected].